一、 Refund & Return Policy
We want you to love your purchase.
If you are not completely satisfied, please contact us within 14 days of delivery to request a return or exchange.
（1）Eligibility ：
Items must be unused, unworn, and in original packaging.
Personalized or clearance items are non-returnable.
（2）Return Process ：
- Email our support team at [email protected] with your order number and reason for return.
- Our team will confirm the return instructions within 2–3 business days.
- Once we receive and inspect the item, a refund or replacement will be processed within 5–7 business days.
（3）Refund Method ：
Refunds are issued to the original payment method only.
Shipping costs are non-refundable, unless the item arrived damaged or incorrect.
二、Dispute & Resolution Policy
If there is any issue with your order (missing, damaged, or incorrect item),
please contact us directly before opening a dispute through your bank or card provider.
We will:
- Respond within 24–48 hours.
- Investigate and provide a replacement, refund, or store credit promptly.
- Work closely with you to ensure a fair resolution.
Our goal is customer satisfaction through direct communication.
Please reach out to us first — it helps both sides avoid unnecessary delays or payment disputes.
三、Contact
Customer Support：[email protected]
Business Hours： Monday–Friday, 9:00–18:00 (UTC/GMT +8)